Guarantee #1(Genuine Product)
Have you ever bought fake product?
Sadly, many people don't know that the water filter market in Malaysia is filled with fake products: Low quality filter sand... low quality or fake stainless steel (rusty) covers...
Most customers cannot tell if its real or fake filter.
And even if you realize you bought fake one, you can't do anything. No returns, no refunds.
Our Promise:PH WATER is local manufacturer. We sell genuine, real quality products. We have been doing business for 21 years.
What if your filter valve or pipe is leaking?
Options:1) Ask the hardware shop to fix for you? No way.
2) Call plumber: ● Do you think they are willing drop their projects & come to you immediately?● Do you think they are interested to travel to your house for such a small repair job?
Solution:Just call PH WATER 24 Hours Hotline. We will come over and fix your problem, for small fee of RM30 (West Malaysia)
Guarantee # 3
What happen if your filter is broken? Spare parts that need to exchange?
Do you go back to your hardware shop to ask for replacement?
1) Most filter warranty is not covered by hardware shop.
2) In most case, you need to deliver the filter yourself back to hardware shop and wait for 1-2 months to claim warranty.
3) Most warranty includes hidden cost, spare part cost, delivery cost etc...
SOLUTION:PH WATER guarantees FULL COVERAGE. No hidden cost. No waiting. We are manufacturer, we will come directly to you and fix/replace it. Just pay RM30 service fee.
Guarantee #4(First class installation)
PH WATER provide installation service at very competitive rate.
Most plumbers will install for you at RM150 - RM250.
We will install for you at RM180+ only. (depend on region)
However, when we install for you, you get first class installation.
We will use Polypipe (RM200-300 value) instead normal PVC pipe. This will allow your pipe to last longer, easier to repair, and don't have glue smell from PVC pipe.
We will also use real 304 stainless steel chains for your outdoor filter.
We can install in whole west Malaysia region.
Step 1. Buy PH WATER Outdoor Filters.
Our Dealer Exclusive Platinum Series are only available at approved stores that partner with us and carry our brand.
Step 2. Make appointment for installation at your house.
If you hire us for our first class installation service, we will call you and book appointment with you, and come to your house to install filter. We will make sure that the filter will work in your house. If the filter cannot work with your house water pressure, we will return you your money.
Step 3. Have worry free experience.
If your water filter has any problem, just call our nationwide hotline. PH WATER will provide full coverage to items under our warranty, and will provide service / repair if there's any problem.